FAQ

FAQ

What are your shipping and delivery locations?

Please visit the link "our delivery areas" to know about all locations and days of the week when we do home delivery of our products.

If you live outside of the areas mentioned above, please call us at 080-22580132. We will let you know if it is possible to deliver, based on the distance.

It is our constant endeavor to expand our reach. We will be updating this page as and when we are able to add new locations.

Note: deliveries may not be done during the general holidays.

Why is it that some vegetables that i ordered are not delivered?

Because of limited supply and various other reasons, farmers may not supply us certain Fruits & Vegetables, against our order. When this happens, we will not be able to deliver. It is our endeavor to include more sources and avoid this situation.

What are your payment options?

Following are our Payment options

Cash on Delivery.

Pay Online through your Credit Card, Debit Card or Net Banking.

What is your cancellation and return policy?

Order once placed can be cancelled before 12:00 noon the following day by calling our store at 080-22580132 or 98456-89551.

We do not encourage return of the product once sold to you. However, they can be exchanged as per the below conditions:

Vegetables, fruits, greens, grocery items and jewellery once sold cannot be returned.

Any product that is sealed or bottled can be exchanged within two days of purchase provided it is not opened and in the original condition so that they can be placed for sale again.

Art & craft products can be exchanged within two days of purchase provided items are in good condition.

How do i request for products that are not listed?

Please send us an email to info@theecostore.in with the details of product that you want us to get. We will follow up and try our best to get it for you.